Gupshup WhatsApp

In uContact, you can integrate your Gupshup provider for use in your WhatsApp channels. It's very easy to set up and requires a simple configuration with the information provided by the provider.

Before You Start!

Before starting the setup, you'll need certain information that uContact requires to establish the integration with the provider. Below is the necessary information.

Don't Have a Gupshup Account?

If you don't have a Gupshup account yet, we show you how to create one in this guide.

Gupshup Portal Configuration

Within the Gupshup portal, you need to configure certain Webhooks for the provider to function properly. You can check out this guide to learn how to do it.

• Webhook for messages and status:

https://instance.ucontactcloud.com/api/inbound/gupshupWpp/event

Replace "instance" with your instance name, without the .ucontactcloud.com.

Required Information

• Application: You need to have an application created in the Gupshup portal.
• App name: The name of the App created in Gupshup.
• API Key: Your Gupshup account API key.

How to Set Up the Provider in uContact

1. Go to the Connectors tab and click the "New" button.

2. In this modal, enter a name for the connector, select the channel, and choose the desired provider.

3. After selecting the channel and provider, two new tabs will appear. In the Configuration tab, fill in the fields with the information provided by the provider.

Configuration

• Username: The name of the App created in Gupshup.
• Password: Your Gupshup account API key.

4. Then, in the Numbers tab, enter the numbers.

Numbers

• Phone List:
  Here you need to add the numbers that the connector will use to send messages. You can add them manually or in bulk using a list of numbers.

How to Monitor the Connector’s Status

You can check the status of the connector in real-time. To do so, go to the Connectors tab in the Administration Menu, where you’ll see a list of all the created connectors. In the "Status" column, the corresponding status for each provider will appear.

What Does Each Status Mean?

Below are the different statuses a connector can have.

Indicates the connector is working correctly.

Indicates the connector stopped working and needs to be reactivated.

Indicates the connector is disconnected.

Indicates the connector is not being monitored.

What’s Next?

Now that you know how to create a Gupshup WhatsApp connector, let’s see how to use it in your WhatsApp channels with this tutorial!