Welcome to the Agent Guide!
With this agent guide, you'll learn how to use the Inbox and its features. It provides all the necessary information for the agent's work and includes a wide range of elements and helpful explanations for daily tasks in uContact.
How to use this guide
This section walks you through your daily use of the Inbox: logging in, getting to know the general interface, and managing interactions.
- Login: how to log in for the first time and recover your password.
- General: the user menu: your connection status and your account options.
- Inbox: how to manage interactions.
Frequently Asked Questions
Here you'll find some frequently asked questions to help you use the Inbox!