Welcome to the Agent Guide!

With this agent guide, you'll learn how to use the Inbox and its features. It provides all the necessary information for the agent's work and includes a wide range of elements and helpful explanations for daily tasks in uContact.

Frequently Asked Questions

Here you'll find some frequently asked questions to help you use the Inbox!

How do I log in?

Learn how to log in for the first time.

How do I start an interaction?

Learn how to start interactions.

How do I transfer an interaction?

Learn how to make transfers.

How do I classify an interaction?

Learn how to classify interactions.