Login
Welcome to uContact! In this section, we will explain how to log in to uContact for the first time with your credentials and how to change your password. Are you ready? Let's get started!
How to get your credentials
To log in to uContact for the first time, there are two possibilities, depending on whether the Administrator who created your account assigned you an email address or not.
With email
If the Administrator provided your email address, you should have received an email with the necessary credentials to log in to uContact for the first time.
If you didn’t receive the email, check your SPAM folder. If it's not there, contact your Administrator.
Without email
If your account doesn't have an associated email address, the Administrator who created your account should provide you with the credentials to log in to uContact for the first time.
How to log in for the first time
Once you have your credentials, follow these steps to log in:
- Go to the URL of the instance using your preferred browser. This URL will be provided by the Administrator and will look something like
instance.ucontactcloud.com.
- You will see the login screen with a small form.
- Username: Enter your username here.
- Password: Enter your password here.
After entering your credentials, simply click on the "Log In" button, and you will be able to access your account.
Common errors
When logging into uContact, you may encounter specific error messages. Below, we explain what they are and how to resolve them.
The user is already logged in
This message indicates that your account is already logged into uContact from another device, window, or browser, preventing you from logging in again. To resolve this, you need to log out from the device where your account is currently active.
Incorrect username or password
This message indicates that the credentials you entered are incorrect. You can try logging in again with your credentials. If the error persists, you should contact your Administrator for assistance.
Forgot your password?
If you forgot your password, you can easily recover it! Here's how:
- On the login screen, click the "Forgot your password?" option. A small form will appear where you need to enter your username. If your account has an associated email address, you will receive an email with a link to reset your password. Once reset, you can use the new password to log in.
If your account does not have an associated email address, you will need to contact your Supervisor to change your password.
- If you're already logged in and want to change your password, you can do so by clicking on the user menu and selecting the "Change Password" option. You will need to enter your current password, followed by the new password, which must meet the minimum security requirements set by the Administrator.