Login
Welcome to uContact! In this section we will explain how to log in for the first time with your credentials and how to change your password. Let's get started!
How to get your credentials?
To log in to uContact for the first time, there are two possibilities, depending on whether the Administrator who created your account assigned you an email address or not.
User with email address
If the Administrator assigned an email address to your account, you will receive an email with the credentials needed to log in to uContact for the first time.
If you didn't receive the email, check your SPAM folder. If it's not there, contact your Administrator to resolve it.
User without email address
If your account does not have an associated email address, the Administrator who created it must provide you with the credentials to log in to uContact for the first time. After logging in for the first time, you will need to change the password that was provided to you.
How to log in for the first time?
Once you have your credentials, follow these steps.
- Go to the instance URL using your preferred browser, preferably Chrome. This address will be provided by the Administrator and will look something like
name.ucontactcloud.com.
- You will be taken directly to the login screen with a small form where you must enter your credentials.
- Username: enter your username here.
- Password: enter your password here. Forgot your password?
After entering your credentials, simply click the Log in button and you will be able to access your account.
Two-factor authentication
If the Administrator has enabled Two-factor authentication, you will need to enter a 6-digit code to log in to uContact.
How to get the code?
- Once you enter your password and click Log in, a 6-digit code will be sent to the email address associated with your uContact account. Don't have an email associated with your account?
- The email you receive will look similar to the following. The code is valid for 5 minutes.
The code should arrive within a minute. If it doesn't, check your SPAM folder or ask your Supervisor or Administrator to verify the email associated with your account. The code is valid for 5 minutes. If it has expired, you can request a new one by clicking 'Resend'.
- Once you have the code, enter it to log in to uContact.
- If the code is correct, you will be taken directly into uContact.
- If the code is incorrect, you can try again or request a new code by clicking the Resend button.
What if I don't have an email associated with my account?
If your uContact account does not have an associated email address, you will need to contact your Supervisor, who must assign an email to your account so you can log in.
Forgot your password?
If you have forgotten your password, you can easily recover it. Here's how!
From the login screen
- Click the "Forgot your password?" option.
- Enter your username in the form.
- If your account has an associated email address, you will receive a link to create a new password. Keep in mind that the password must meet the minimum security requirements configured by the Administrator.
- Once you change it, you can log in with the new password.
If you do not have an email address associated with your account, you will need to contact your Supervisor or Administrator to make the change.
Inside uContact
If you are already logged in and want to change your password, click the User menu and select the "Change password" option. You will need to enter your current password and then the new one, which must meet the minimum security requirements configured by the Administrator.
How to log out?
To log out of uContact, click the User menu in the upper-right corner and select the "Log out" option. This is important to do if you are using a shared device or if you need to free up one of your active connections.
Common errors
When logging in to uContact, specific error messages may appear. Below we explain what they are and how to resolve them.
Incorrect username or password
The credentials you entered are not correct. Check that the username and password are spelled correctly and try again. If the error persists, contact your Administrator to have it reviewed.
The user is already logged in
uContact allows up to 3 tabs connected at the same time with the same user in the same browser. This message appears when that limit has been reached and you are trying to open an additional connection.
To resolve it, log out from one of the tabs or devices where you already have uContact open, then try again.
User disabled by the Administrator
Your account was manually disabled by the Administrator. You cannot log in until the Administrator reactivates it. Contact them to resolve it.
Too many failed attempts
Your account was automatically locked after exceeding the maximum number of incorrect login attempts. Contact your Administrator to have your account unlocked.
Inactive user or outside scheduled hours
Your account has access restrictions configured. This may be because:
- Your account is marked as inactive.
- Your account has an assigned access schedule and you are trying to log in outside those hours.
In either case, contact your Administrator to verify your account configuration.
User limit reached
The maximum number of connected users allowed by the available licenses has been reached. For you to be able to log in, another user needs to log out first. If the error persists, contact your Administrator.