Login

Welcome to uContact! In this section we will explain how to log in for the first time with your credentials and how to change your password. Let's get started!

How to get your credentials?

To log in to uContact for the first time, there are two possibilities, depending on whether the Administrator who created your account assigned you an email address or not.

User with email address

If the Administrator assigned an email address to your account, you will receive an email with the credentials needed to log in to uContact for the first time.

Didn't receive the email?

If you didn't receive the email, check your SPAM folder. If it's not there, contact your Administrator to resolve it.

User without email address

If your account does not have an associated email address, the Administrator who created it must provide you with the credentials to log in to uContact for the first time. After logging in for the first time, you will need to change the password that was provided to you.

How to log in for the first time?

Once you have your credentials, follow these steps.

1. Go to the instance URL using your preferred browser, preferably Chrome. This address will be provided by the Administrator and will look something like name.ucontactcloud.com.

2. You will be taken directly to the login screen with a small form where you must enter your credentials.

• Username: enter your username here.
• Password: enter your password here. Forgot your password?

After entering your credentials, simply click the Log in button and you will be able to access your account.

Two-factor authentication

If the Administrator has enabled Two-factor authentication, you will need to enter a 6-digit code to log in to uContact.

How to get the code?

1. Once you enter your password and click Log in, a 6-digit code will be sent to the email address associated with your uContact account. Don't have an email associated with your account?

2. The email you receive will look similar to the following. The code is valid for 5 minutes.

When will I receive the code?

The code should arrive within a minute. If it doesn't, check your SPAM folder or ask your Supervisor or Administrator to verify the email associated with your account. The code is valid for 5 minutes. If it has expired, you can request a new one by clicking 'Send it again'.

3. Once you have the code, enter it to log in to uContact.

• If the code is correct, you will be taken directly into uContact.
• If the code is incorrect, you can try again or request a new code by clicking the Send it again button.
• If the code has expired, the message "The code has expired. Please request a new one" appears: request a new one with Send it again.
• If you exceed the configured maximum number of failed attempts, the message "You have reached the maximum number of attempts allowed. Please contact your supervisor" appears and your user is disabled. Contact your Supervisor or Administrator to have it reactivated.

What if I don't have an email associated with my account?

If your uContact account does not have an associated email address, you will need to contact your Administrator, who must assign an email to your account so you can log in.

Forgot your password?

If you have forgotten your password, you can easily recover it. Here's how!

From the login screen

1. Click the "Forgot Password?" option.
2. Enter your username in the form.
3. If your account has an associated email address, you will receive a link to create a new password. Keep in mind that the password must meet the minimum security requirements configured by the Administrator.
4. Once you change it, you can log in with the new password.

If you do not have an email address associated with your account, you will need to contact your Supervisor or Administrator to make the change.

Inside uContact

If you are already logged in and want to change your password, click the User menu and select the "Change password" option. You will need to enter your current password and then the new one, which must meet the minimum security requirements configured by the Administrator.

How to log out?

To log out of uContact, click the User menu in the upper-right corner and select the "Logout" option. This is important to do if you are using a shared device or if you need to free up one of your active connections or a license.

Common errors

When logging in to uContact, specific error messages may appear. Below we explain what they are and how to resolve them.

Incorrect username or password

The message "Incorrect username or password." appears when the username does not exist or the password is wrong. Check that the username and password are spelled correctly and try again. If the error persists, contact your Administrator to have it reviewed.

You've reached the tab limit

uContact allows up to 3 simultaneous connections with the same user, across different tabs and devices. This screen appears when that limit has been reached and you are trying to open an additional connection.

This tab does not reconnect on its own. Close uContact in one of your other tabs or devices and click Try again: the page reloads and, if you have fewer than 3 active connections, the session connects and you can continue working.

Note: logging in from a new location does not invalidate existing sessions. Each session is independent, which allows you to be connected from multiple devices at the same time (for example, your PC and your mobile).

User disabled by the Administrator

The message "Disabled by administrator." appears. Your account was manually disabled by the Administrator. You cannot log in until the Administrator reactivates it. Contact them to resolve it.

Too many failed attempts

The message "Disabled due to failed attempts." appears. Your account was automatically locked after exceeding the maximum number of incorrect login attempts. Contact your Administrator to have your account unlocked.

Inactive user

The message "Inactive." appears. Your account is marked as inactive. Contact your Administrator to verify your account configuration.

User limit reached

The message "The user limit has been reached." appears. The maximum number of connected users allowed by the available licenses has been reached. For you to be able to log in, another user needs to log out first. If the error persists, contact your Administrator.

License expired

The message "uContact license has expired" appears. Your organization's uContact license has expired and it is not possible to log in. Contact your Administrator.

The password has to be changed

The message "The password has to be changed." appears if it is your first login, if a Supervisor or Administrator changed your password, or if your password has expired according to the configured expiration period. In that case, a form opens automatically for you to enter a new password. Once you change it, you can log in normally.

Temporary account or outside scheduled hours

The message "Disabled by temporary account" appears in either of these cases:

• Your account is a temporary account and you are outside its validity period (it has expired or has not started yet).
• Your account has an assigned access schedule and you are trying to log in outside those hours.

In either case, contact your Administrator to verify your account configuration.