SIP Providers

In uContact, you can configure a SIP provider to use in your campaigns. It's very easy to create and requires a simple setup using the information provided by the supplier.

Before you start!

Before starting the configuration, you need to have some information that uContact requires to establish the integration. This information must be provided by the supplier. Below, we detail the required information.

Required Information

• Account Name
  The SIP account name that Asterisk will use. Optional for some providers.
• Password
  The SIP account password. Optional for some providers.
• Host
  The IP address of the SIP provider.
• Transport
  The type of transport to be used for communication.
• Codecs
  Codecs used by the provider.
• IPs
  The IP addresses that must be added to the Firewall.

Reminder!

Contact our support team to add the IPs to the Firewall.

How to configure the provider in uContact?

1. First, go to the Administration Menu and access the Connectors section. Then, within the screen, click the New button located in the upper right corner.

2. In this modal, you need to enter a unique name for the connector, select the Telephony channel and the SIP provider you want.

3. Once you select the channel and provider, two new tabs will appear. In the Configuration tab, fill in the fields with the information provided by the supplier.

Configuration

Below, we describe the fields you can configure for authentication, connection, codecs, and performance.

Authentication

• Account Name: The SIP account name. Optional for some providers.
• Password: The SIP account password. Optional for some providers.
• Inbound Authentication: Specify whether authentication is required to accept inbound calls.
• Outbound Authentication: Specify whether authentication is required to accept outbound calls.

Connection

• Host: The SIP server's host.
• Transport: The type of transport to be used. Can be UDP or TLS.
• Encryption: Indicates whether the communication will be encrypted or not. Can be SDES or DTLS.
• Qualify: If enabled, it will allow monitoring the connector's status.

Codecs

Indicates the codecs used by the provider. These may include: g729, ulaw, alaw.

Performance Settings

• Interactions per Second: Specifies the maximum number of interactions per second that an Outbound Hub can initiate.
• Call Limit: Specifies the maximum number of active calls allowed simultaneously.

4. Then, in the Numbers tab, complete additional information related to the numbers the connector will use.

Numbers

• Prefix: If required by the provider, you can add a prefix that the connector will use to make calls. For example, if you add 57 and an agent calls the number 5551234, the connector will dial 575551234.

• Phone List: Add the numbers the connector will use to make calls, also known as DIDs or CallerIDs. You can add them manually or in bulk using a list of numbers.

In the telephony channel configuration within the campaign, you can select which numbers will be used for inbound and outbound calls.

How to add a number?

To add a number, simply enter it in the Phone Number field and then click the + button.

Once added, you can view it in the list.

For each number you will have the option to:

• Copy: this option copies the number to the clipboard.
• Delete: this option allows you to delete the number from the connector. To delete it, you need to save the connector.

How to upload a number list?

To upload a number list, you need to click the button shown below.

Then, the data import wizard will open.

• Step 0: the required fields are displayed.

• Step 1: you have to drag the list or select it from your computer. It must be in XLSX, ODS, CSV, or TXT format.

• Step 2: you will see the first 3 records of the list in the left column, and in the right column you must associate it to the Phones option. Additionally, if you included a header in the list, for example, Numbers, you need to select the Contains headers option.

• Step 3: finally, in this step you simply need to click Finish.

How to monitor the connector's status?

You can check the connector's status in real time. To do this, go to the Connectors section in the Administration Menu, where you'll see a list of all created connectors. In the Status column, you'll find the corresponding status for each provider.

What does each status mean?

Below, you can see the different statuses that connectors may have.

Indicates that the connector is working correctly.

Indicates that the connector has stopped working and needs to be reactivated.

Indicates that the connector is not being monitored.

What's next?

Now that you know how to set up a SIP connector, let's explore how to use it in your Telephony channels with this tutorial!