Sip Providers

In uContact, you can configure a SIP provider to use in your campaigns. Setting it up is straightforward and requires simple configuration with the information provided by your telephony company.

Before You Start!

Before beginning the setup, you need certain information that uContact will require to establish integration with the provider. Below, we detail the necessary information.

Required Information

• Password
  Password for the SIP account.
• Host
  IP address of the SIP provider.
• From user
  User to place in "from", replacing the caller ID.
• Transport
  Type of transport to be used for communication.
• Codecs
  Codecs used by the provider.

How to Configure the Provider in uContact?

1. Navigate to the Connectors tab and click on the "New" button.

2. In this modal, provide a name for the connector, select the channel, and choose the provider you desire.

3. Once you select the channel and provider, two new tabs will appear. In the Configuration tab, fill out the fields with the information provided by your telephony company.

Configuration

• Account Name:
  SIP account name.
• Password:
  SIP account password.
• Host:
  IP address of the SIP provider.
• From User:
  Specify the user to put in "from", replacing the caller ID.
• Transport:
  Type of transport to be used.
• Call Limit:
  Maximum number of simultaneous calls.
• Encryption:
  Specify if communication should be encrypted.
• Qualify:
  If enabled, the trunk's status can be monitored.
• Codecs:
  Specify the codecs used by the provider.

4. Next, in the Numbers tab, enter the phone numbers.

Numbers

• Prefix:
  If the providers needs a prefix to make the calls, you can include it here.
• Phone Number List:
  The list of numbers associated with the connector.

How to Monitor the Connector Status?

You can check the status of the connector in real time. To do this, go to the Connectors tab in the Administration Menu, where you will see a list of all created connectors. The "Status" column will display the status corresponding to each provider.

What Does Each Status Mean?

Status	Description
Connected	The connector is functioning correctly.
Not Monitored	The connector is not being monitored.
Disconnected	The connector is disconnected.
Activate	The connector is not working and needs to be activated again.