Connectors
Connectors allow you to integrate your Contact Center with different providers to make and receive calls, send and receive messages, among other functionalities. Each channel requires a specific provider to operate, except for WebChat.
How to create a connector?
Creating a connector is straightforward, but keep in mind that the required configuration may vary depending on the provider you choose. Here's how to create one:
- To create a connector, navigate to the Administrator Menu and access the Connectors module.
- Once there, click on the "New" button located in the top right corner.
You'll see a form with several tabs. As a first step, assign a name that identifies the connector, select the channel you want to configure it for, and then choose a provider.
After selecting the channel and provider, on the left-hand side, you'll find two new tabs corresponding to the required configuration. However, the specific settings may vary depending on your selection.
Integrations
Below is a list of providers integrated with uContact by channel. Click on any of them to proceed with the configuration.
Telephony
SMS
Email
WhatsApp
Messenger
Instagram
How to monitor its status?
You can check the status of created connectors to verify if the connection with the provider was established correctly.
What's next?
Now that you know how to create users and profiles, learn how to manage campaigns with this tutorial!