Net2Phone

In uContact, you can integrate your Net2phone provider to use in your telephony channels. It's easy to set up and requires a simple configuration with the information provided by the provider.

Before you start!

Before starting the configuration, you need to have certain information that uContact will need to establish the integration with the provider. Below, we detail the required information.

Required Information

• Account ID: Net2phone account ID.
• Password: Net2phone account password.
• Domain: Net2phone domain.

Attention!

This information is provided only by the Net2phone Engineering team, so you need to contact them to get the information.

How to configure the provider in uContact?

1. First, go to the Administration Menu and access the Connectors section. Then, within the screen, click the New button located in the upper right corner.

2. From here, you need to enter a unique name for the connector, select the Telephony channel and the Net2phone provider.

3. Then, two new sections will appear. In the Configuration section, fill in the fields with the information provided by the provider.

Configuration

• Account ID: Net2phone account ID.
• Password: Net2phone account password.
• Host: Net2phone domain. There are two options: siptrunk.net2phone.com and siptrunkbr.net2phone.com. You need to select the option indicated to you.

4. Then, in the Numbers section, you need to configure information related to the DIDs / CallerIDs that the connector will use for calls.

Numbers

• Prefix: If the provider requires it, you can add a prefix that the connector will use to make calls. For example, if you add 57 and an agent calls the number 5551234, the connector will dial as follows: 575551234.

• Phone List: Here you need to add the numbers the connector will use to make or receive calls, also known as DIDs. You can add them manually or in bulk using a list of numbers.

  How to add a number?

  To add a number, simply enter it in the Phone Number field and then click the + button.

  Once added, you can view it in the list.

  For each number you will have the option to:

  • Copy: this option copies the number to the clipboard.
  • Delete: this option allows you to delete the number from the connector. To delete it, you need to save the connector.

  How to upload a number list?

  To upload a number list, you need to click the button shown below.

  Then, the data import wizard will open.

  • Step 0: the required fields are displayed.
  • Step 1: you have to drag the list or select it from your computer. It must be in XLSX, ODS, CSV, or TXT format.
  • Step 2: you will see the first 3 records of the list in the left column, and in the right column you must associate it to the Phones option. Additionally, if you included a header in the list, for example, Numbers, you need to select the Contains headers option.
  • Step 3: finally, in this step you simply need to click Finish.

Then, in the channel configuration, within the campaign, you can select which numbers will be used for incoming calls and which for outgoing calls.

How to monitor the connector's status?

You can check the connector's status in real time. To do this, go to the Connectors section in the Administration Menu, where you'll see a list of all created connectors. In the Status column, the corresponding status for each connector will be displayed.

What does each status mean?

Below, we show you what each of the possible connector statuses represents:

The connector is functioning correctly.

The connector has stopped working and needs to be reactivated.

The connector is not currently being monitored.

What's next?

Now that you know how to create a Telephony connector, learn how to add it to your campaign's Telephony channel with the following tutorial!