Welcome to the Administrator Guide!

This guide helps you understand how the Administrator Profile documentation is organized to configure and manage uContact, from its core concepts to the step-by-step configuration of users, campaigns, connectors, and automations.

How to use this guide

This section is organized in two parts:

• Core Concepts: what each element of the Contact Center is (users, campaigns, connectors, automations).
• Tutorials: how to configure them step by step.

Go through the Core Concepts first if it is your first time configuring uContact, and use the Tutorials as a step-by-step reference when configuring each module.