Outbound Hubs
Monitoring and viewing the status of Outbound Hubs is very simple, and you can access a wealth of relevant information about performance and goal achievement so you can take timely action.
How to monitor an Outbound Hub?
Go to the Analytics menu and then click on Outbound Hubs. Here you'll see the list of all Outbound Hubs along with their main information.
What does each column show?
- Name: unique identifier of the Outbound Hub.
- Channel: channel associated with the Outbound Hub (Telephony, SMS, WhatsApp, or Email).
- Type: indicates the Hub mode. For Telephony it can be Predictive, Preview, or Broadcast. For text channels it is only Broadcast.
- Campaign: campaign the Outbound Hub is linked to.
- Status: indicates whether the Hub is on or off.
To see the details of an Outbound Hub, click on its name. From the dashboard you can view real-time metrics, apply configurations, and manage lists.
Telephony Hubs
Telephony Hubs have 3 different types, and depending on the type, the dashboard will display different information. Click on the type of Hub you are using to learn about its dashboard and metrics in detail.
Text Hubs
Text Hubs can be used with SMS, WhatsApp, and Email channels. Click on the type of Hub you are using to learn about its dashboard and metrics in detail.