SMTP-IMAP

In uContact, you can configure a non-certified SMTP-IMAP email provider on the platform. It's very easy to set up and requires simple configuration with information provided by the provider.

Before you start!

Before starting the configuration, you need to have certain information that uContact will need to establish the integration with the provider. Below are the details of the required information.

Required Information

• Email Address
  Email account address.
• Password
  Account password.
• Outbound SMTP
  SMTP address, port, and transport.
• Inbound IMAP
  IMAP address, port, and transport.

How to configure the provider in uContact?

1. First, go to the Administration Menu and access the Connectors section. Then, within the screen, click the New button located in the upper right corner.

2. In this modal, you need to enter a unique name for the connector, select the Email channel and the SMTP-IMAP provider.

3. Then, a new section called Configuration will appear. From here, you need to fill in the fields with the information provided by the provider.

Configuration

In this section, you will enter the required information for the Outlook integration.

• Account
  Email account address.
• Password
  Account password.
• Sender Name
  This is the name customers will see on the emails.

Outbound SMTP

• Outbound SMTP
  SMTP server used to send outbound emails. Example: smtp.zoho.com or smtp.office365.com.
• Port
  SMTP server port number. The most common is: 587.
• SMTP Transport
  Security protocol for sending emails. Can be SSL, TLS, or SMTP (no encryption, not recommended).

Inbound IMAP

• Inbound IMAP
  IMAP server used to receive and synchronize inbound emails. Example: imap.zoho.com or outlook.office365.com.
• Port
  IMAP server port number. The most common is: 993 (SSL/TLS).
• IMAP Transport
  Security protocol for receiving emails. Can be SSL, TLS, or IMAP (no encryption, not recommended).
• Messages per Second
  Set the maximum number of emails that can be sent per second using an Outbound Hub.
• Receive Emails
  If enabled, the campaign associated with the connector can receive emails.

4. Once you have configured all necessary fields, click the Save button.

How to monitor the connector's status?

You can check the status of the connector in real time. To do this, go to the Connectors section in the Administration Menu, where you will see a list of all created connectors. The "Status" column will display the corresponding status for each connector.

What does each status mean?

The connector is functioning correctly.

The connector has stopped working and needs to be reactivated.

Indicates that the connector is disconnected.

The connector is not currently being monitored.

What's next?

Now that you have created your Outlook connector, learn how to configure this channel in your campaigns with this tutorial!