Connectors

In this brief guide, you will find an introduction to connectors, allowing you to understand their usefulness, the role they play, and their importance within uContact.

What is a connector?

A Connector in uContact is a configuration that links the system with communication service providers (for example, telephony, WhatsApp, email, etc.).

• Connectors are associated with channels and providers, and their configuration parameters vary depending on the selected provider.
• They are required to configure a channel in a campaign, except for WebChat, since this channel works natively within uContact without depending on an external provider.
• Since different providers have their own particular needs, the connector serves as the means to define and manage these configurations.

For example, a WhatsApp connector through the Gupshup provider will ask for credentials such as Password, Partner Token, and App ID; whereas a Telephony connector through SIP will require connection data specific to that protocol, such as host, username, and outbound proxy. Each provider has its own configuration form according to the data it needs to work.

In summary, connectors play a crucial role in establishing and managing the connection between uContact and various communication service providers. They act as the bridge, allowing seamless communication through different channels.