SMS

With this guide you will learn how to monitor the SMS Outbound Hub Dashboard. You will discover the key metrics, charts, and panels available to monitor and optimize the performance of your outbound campaigns.

Outbound Hub Dashboard

This dashboard gives you a complete view of the status and performance of the Outbound Hub.

What does each panel mean?

Below we detail the dashboard panels so you can understand the available data and use it to make informed decisions that optimize Hub performance.

Heads up!

By default, the statistics shown correspond to the current day. If you need to check information for another period, you can do so using the filters.

Sent Messages Summary

Here you can see the details of the messages sent by the Hub so far.

• Total Processed: total number of messages from the list that the Hub processed.
• Sent: number of messages that the Hub successfully sent.
• Blacklist: number of messages that were not sent because the contact was on the Blacklist.
• Error: number of messages that failed at the time of sending. This can be due to an incorrect number, a non-existent number, missing prefix, or other reasons.

Contact Summary

Here you can see the progress of contact processing from the lists.

• Total Records: total number of records loaded in the Hub for processing. If more than one list is loaded and activated in the Hub, the records from all lists are added together to calculate this number.
• Not Yet Processed: number of records in the list that have not been contacted yet, meaning no message has been sent to them.
• Processed: number of records in the list that have been processed.

Heads up!

A processed record does not necessarily mean the message was sent to the customer. If the contact is on the Blacklist, for example, it will be recorded as processed, but the message will not be sent.

Sent Messages

Here you can see details of the messages the Hub is sending in real time.

• Sent Messages Chart: shows the evolution of messages sent over time.

List Details

Here you can see details of the lists loaded in the Hub.

• Name: name that identifies the list.
• Status: current status of the list. Each status is explained below.
  Indicates the list is active. Records will be processed as long as the list has priority, the Hub is running, and within schedule.
  Indicates the list is being activated. If the list has many records, it may take a few seconds to turn green.
  Indicates the list is not active and contacts from this list are not being processed.
• Priority: percentage of priority assigned to the list. You can modify it using the List Priority button.
• Records: number of records in the list still pending processing.
• Actions: available actions for the list.
  • Activate or Deactivate: activates or deactivates the list. If an active list is deactivated, its contacts will stop being processed.
  • Download: downloads the list.
  • Move: moves the list to another Outbound Hub of the same channel.
  • Delete: deletes the list from the Hub.

Watch out!

An active list does not mean it is also being processed. For a list to start processing, it must be active and also have a priority assigned.

List Management

Here you can perform different actions related to the lists uploaded to the Hub.

• Upload List: use this button to upload a new list for the Hub to process. If needed, you can check the how to upload a list? guide.
• Recycle List: use this button to recycle a list so the Hub generates a new list with the recycled contacts.

Important about recycling!

You can only recycle lists that have been fully processed, meaning all contacts in the list have already been processed.

• List Priority: use this button to change the priority percentage of the uploaded lists.

They must add up to 100%!

The sum of the priorities of all lists must be exactly 100%. You can use the Normalize, Equalize, or Weight options to distribute priorities more easily.