Dashboard

In this section we explain the uContact main page: the home dashboard and the search bar.

Dashboard

The home dashboard is the first page you see when you log in. It contains a summary of the most important information of the platform. It is divided into the following sections:

Summary of the day

It shows one card per channel with its Inbound and Outbound interactions (Webchat only shows inbound). The first card shows the Connected agents over the Total agents.

Line chart

It shows the interactions per channel for the selected period. Below the chart there is a switch per channel to show or hide it.

Personal area

It shows a welcome message and a calendar.

Time

By default, the home page shows the information of the day. If you want, you can change it from the top of the page and choose another period: Today, This week, This month or Custom (a date range).

Refresh interval

You can also set the refresh interval for the home information. If you press the button, the information is updated right away, but you can also select one of the following intervals:

• 5 seconds
• 30 seconds
• 1 minute

The refresh button and the intervals are only available with the Today period; with any other period they are disabled.

Search bar

The search bar is located at the top of the page and allows you to search for specific resources. In the following table you can see the resources that can be searched and the fields that can be used to search them. You can also access the search bar by pressing the alt + s keys.

Resource	Fields
IVRs	name
Bots	name
Functions	name
Outbound Hub	name
Wallboards	name
Dispositions	name
Templates	name
Statuses	name
Holidays	name
Forms	name
Users	username, name
Campaigns	name
Connectors	name
Profiles	name
Contacts	name
User chats	username, name