Skip to content

Main Navigation

Users & Profiles

Supervise users

Supervise campaigns

Inbox management

Workflow Designer

uContact API Basics

WhatsApp Business

See all integrations

English

English

Appearance

Sidebar Navigation

Users

Analytics

How to filter?

Refresh time

Since

Users

Metrics

How to export the information?

Agent details

Campaigns

Campaigns Analytics

Filters

Refresh time

Time

Campaigns

Metrics

Agent details

Monitoring a campaign

Charts

Average times

Abandon rate

Service level

Agents

Dispositions

Estado de los agentes

Interactions in queue

Filters

Time

Campaigns

Metrics

Agent details

Metrics

Agents

Campaigns

Custom

Real time

Outbound Hubs

Telephony Hubs

Predictive

Preview

Voicebroadcast

Text Hubs

SMS

WhatsApp

Correo

List Management

How to upload a list?

Telephony Hubs

Email Hubs

SMS or WhatsApp Hubs

How to upload attachments?

How to change the priority of a list?

How to recycle a list?

Interactions

Telephony

Call Recording

Timeline

Events

Started

Waiting time

Attended

Agent decline

Transfer to agent

Transfer to campaign

Parked

Disposition

En espera

Finished

Transcription

Omnichannel

Transcription

Metrics

Quality

Data

Comments

¿Cómo agregar un comentario?

¿Cómo modificar un comentario?

¿Cómo eliminar un comentario?

Walboards

Permissions

Common permissions

Special permissions

Panels and their types

Line chart

Bar chart

Donut chart

Pie chart

Table

Total

Source and metrics

Campaigns

Agents

Dialers

Custom queries

Filters

Time

Filters

Manage Wallboards

Create wallboards

Edit wallboards

Delete wallboards

Inside a Wallboard

Adding a Panel

Personalizing a Chart

Editing a Panel

Deleting a Panel

Moving and Resizing a Panel

Global and Local Filters

Advanced Settings

Common errors

On this page

Metrics

This feature is not available in uContact yet. It will be available soon.

Pager

uContact by net2phone

v2.0.0