Telephony activities

CDR activities

No cdr

This activity causes no record to be generated in the cdr_repo table when the call passes through the flow.

Fork cdr

Reset cdr

Guid

This activity generates a new guid.

WARNING

After you put a guid node, it´s necessary to put a set cdr activity to save the guid on the database.

Set cdr

This activity sets the guid into the cdr_repo table.

Telephony activities

AMD

Answer

Hangup

This activity is used to finish the call.

Set to busy

Channel redirect

Conference

Dial

This activity is used to do a call to a number using a siptrunk.

Originate

Progress

Queue

This activity is used to redirect a call to a queue.

Queue update

Read

This activity is used to set an audio with options, like an IVR, and save in a variable the option that was selected by the customer. Also, you can set aspects such as attempts, timeout, and max digits.

Ringing

Send DTMF

Set caller id

Sip add

Sip remove

Transfer

Virtual hold

Volume

Echo

Parked call

Park

Programming

Set

This activity is used to set a variable inside the flow.

Menu

Evaluate

This activity is used to evaluate the value of a variable and take different paths depending on the conditions.

TIP

You can add the number of conditions you want!

If time

This activity is used to evaluate the time of the call. For example, you can use this activity to play an audio if customers call after 6 pm or otherwise forward the call to a queue.

SQL query

Function

Goto

This activity is used to send the call to another flow

Wait

SMS queue

Stats

Command

AGI

DB query

Filter

Include

Json

XML

Language

This activity is used to set the language of the call. It´s important, because is going to be used to play the audios in this language.

While

Stop while

Shared

Go sub

This activity works just like goto activity, but the difference is that go sub activity goes to another flow and when the flow ends, it returns to the previous flow.

Return

Push

Pop

Stasis

Log

No operation

Web service

This activity is used execute a web service in the flow to obtain information.

Recording

Channel spy

Record

Stop record

Sounds

Playback

This activity is used to play audios in the flow.

WARNING

Remember to upload an audio with the correct format

Play tones

Stop play tones

Say

This activity is used to reproduce different things, for example digits, numbers, amounts of money and more!

Utils

Send email

AES decrypt

AES encrypt

Cut

Count fields

Length

Math

Regex

Random

Format date

Index of

Replace

Sort

Lower case

Upper case

Lower case

Clear hash

Lock

Unlock

TTS, ASR

Google TTS

Amazon Polly TTS