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uContact Docs
The Complete Guide to Mastering uContact!
What are you looking for?
From here, you can access all our guides to become an expert.
Administration
Learn how to perform basic configurations!
Supervision
Learn how to monitor and control your Contact Center!
Agent
Interactions on the way? Learn how to use the Inbox!
Developer
Create forms, IVRs, bots, and much more with this guide!
Integrations
Connect your Contact Center with multiple providers.
Gupshup
Set up WhatsApp conectors.
Infobip
Set up SMS or WhatsApp conectors.
Twilio
Set up SMS or WhatsApp conectors.
Gmail
Set up Email conectors.
Wavy
Set up WhatsApp conectors.
WhatsApp Business
Set up WhatsApp conectors.
Net2phone
Set up Telephony or SMS conectors.
Outlook
Set up Email conectors.
Unite
Set up Telephony conectors.
Frequently Asked Questions
Here you will find answers to any questions you may have.
Changelog
Check bug fixes, improvements and new features!
02-26-2025
10.8.15
⚡️ Improvements
- New configurations added to total charts in Wallboards: It is now possible to display more than one metric per panel and change their orientation to vertical or horizontal.
- Improvements in the search within the filters of the User Analytics screen: You can now search by both the user's name and username.
- User and campaign statuses added to the Inbox: You can now see in real-time if a user is connected, disconnected, or on break, and whether a campaign is active or outside operating hours. Additionally, you can view the campaign schedule directly from the campaign chat.
- WebChat interaction events added to the Inbox: Now, it displays when the client disconnects, ends the chat, or is typing. It also shows the URL from which the client accessed the WebChat and the waiting time.
- New column added to the Interactions window called Origin: You can now see the number from which calls, WhatsApp, or SMS interactions were initiated or received.
- New telephony flow added to support calls that arrive with a plus sign at the beginning.
- New event added to the Interactions window called Return to Queue: This event will appear when an interaction returns to the channel queue after the session with that interaction is closed.
- Audio modals improved to make them easier to use.
- Security improvements added for connecting Instagram and Messenger accounts.
- Improvements made to transferring interactions: Options to transfer to a user or a campaign are now displayed separately.
- Enhancements made to the definitions of Telephony strategies and text channels.
- Visual improvements made to the Tasks tab.
- The provider name for Instagram and Messenger connectors is now Meta.
- Empty states added for when there is no information to display on the general Dashboard.
🔧 Bug fixes
- Fixed the display of the Holiday message when initiating WebChat interactions.
- Campaigns now update in real-time in the Inbox when created or deleted: Additionally, when a campaign is deleted, its interactions are also removed from the Inbox.
- Fixed an issue where reloading the page caused assigned interactions to return to the channel queue.
- Fixed the saving of selected channels when creating global dispositions.
- Fixed the creation of Holidays with more than 10 selected campaigns.
- Fixed the creation of contacts from campaigns.
- Fixed the default avatar display for users without a custom avatar.
- Fixed the functionality of favorite contacts in the Inbox: Now, the status of a contact being marked as favorite updates correctly.
- Fixed the display of templates with large amounts of text: They now render correctly.
- Fixed the functionality of custom campaign schedules: Service hours are now calculated and displayed correctly.
- Fixed the console display in telephony flows: All logs are now shown, even with multiple calls.
- Fixed the display of audio messages sent through WhatsApp in the Interactions window.
- Deleting a record from the Blacklist now correctly closes the confirmation modal.
- Messages sent by a Bot are now identified with a Bot icon in the Inbox and Interactions window.
- Fixed search criteria in the Inbox: Users can now search by campaign name, client name, and client ID.
- Fixed the functionality of the Predictive Outbound Hub.
- Fixed the display of data on the main Dashboard when using a custom date filter.
- Fixed the notification sound that played when there were multiple interactions in the Pending tab.
- Fixed the display of email connector statuses: The correct status is now shown.
- Fixed multiple errors in WebChat campaigns, including members, transfers, and real-time changes.
- Fixed the display and functionality of the Inbox on mobile devices.
- Fixed the sending of audio messages through Instagram: Additionally, document sending was removed, allowing only messages, audio, images, and videos.
- Fixed the functionality of the Connect Inbox button: Other tabs' Inboxes now correctly disconnect when clicking the button.
- Fixed the functionality of forms: They can now be deleted, and the ability to create projects using Angular was removed.
- Fixed the creation of Messenger connectors from the channel settings.
- Fixed the functionality of Outbound Email Hubs when the associated channel connector is deleted.
- Fixed the display of Avatars in Email interactions: Additionally, images sent in email bodies are now downloaded for better visualization.
- Fixed the sending of audio messages through WhatsApp interactions.
- Fixed design errors in the Inbox.
- Fixed the initiation of Instagram interactions from history.
- Fixed the saving of the agent's typification when an IVR is configured at the end of the campaign.
- Fixed the display of pagination.
- Fixed the display of the email editor in fullscreen mode.
- Fixed the functionality of the form to create contacts from the Inbox.
- Fixed design errors in the Interactions window.
- Fixed the display of Instagram connectors: The information now displays correctly when viewing the details of a connector.
01-10-2025
10.7.15
⚡️ Improvements
- Added the option to enable or disable Outbound Hubs in the members modal for the telephony channel.
- Enhanced the interaction disposition process.
- Added a 'search' variable to modify the query without saving it in Wallboards.
- Added a new option in the Interactions screen to export all interactions based on the selected filters.
🔧 Bug fixes
- Fixed the display of metric names on the agent dashboard.
- Fixed a visual issue when sending attachments via the Inbox.
- Corrected the display of error messages when creating contacts in the Inbox.
- Removed the ability to forward and reply to an email if the interaction has ended.
- Fixed issues with filters on the Interactions screen.
- Resolved the display of the Inbox on low-resolution screens.
- Now, when a user is removed from a campaign, active interactions are returned to the queue.