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uContact Docs

The Complete Guide to Mastering uContact!

What are you looking for?

From here, you can access all our guides to become an expert.

Administration

Learn how to perform basic configurations!

Supervision

Learn how to monitor and control your Contact Center!

Agent

Interactions on the way? Learn how to use the Inbox!

Developer

Create forms, IVRs, bots, and much more with this guide!

Integrations

Connect your Contact Center with multiple providers.

Frequently Asked Questions

Here you will find answers to any questions you may have.

How to log in?

Learn how to log in for the first time.

How to create an Outbound Hub?

Learn how to create Outbound Hubs.

How to Monitor an Outbound Hub?

Improve results by understanding the metrics.

How to create metrics in Wallboards?

Customize your Wallboards with the information you need.

How to use dispositions correctly?

Understand how to create levels correctly.

How to log in?

Learn how to log in for the first time.

Changelog

Check bug fixes, improvements and new features!

09/25/2024

10.1.2 🎉

latest

⚡️ Improvements

  • The ability to upload files as attachments to Outbound Hubs lists has been added.

🔧 Bug fixes

  • Fixed issues with the transfer and assignment of interactions.
  • Corrected image display in email interactions.
  • Fixed password recovery using Outlook.
  • The deletion of attachments in the Inbox has been fixed.

09/20/2024

10.1.1 🎉

⚡️ Improvements

  • Agent and campaign time metrics now update in real-time (every 5 seconds) across all dashboards.
  • Improvements were made to the campaign members modal.

🔧 Bug fixes

  • Fixed issues with agent filtering.
  • Corrected the bulk download of recordings.
  • Fixed avatar display.

uContact by net2phone