General
In this section we explain the User menu: where to find it, what information it shows about your session and what you can configure from there. For each option in detail, see Preferences and user menu.
User menu
The User menu opens from your avatar, in the uContact top bar, and it is the access point to everything related to your account: your connection status, your personal preferences and the session actions (log out, etc.).
Status
At the top of the menu you will see your username, your full name and your phone number, together with your current connection status. The following table details what each possible status means:
| Status | Description |
|---|---|
| Connected | The user is connected and can use the inbox. |
| Connecting | uContact is establishing the connection with the Server. |
| Reconnecting | The user is disconnected and uContact is trying to reconnect. |
| Phone not connected | The connection with the Server works, but the phone is not registered: the user can keep working with the text channels of the inbox, but cannot make or receive calls. |
| Websocket and Phone not connected | Neither the connection with the Server nor the phone is established. |
Menu options
Below your status, the menu lists the following options to configure your session and your preferences:
- My dashboard: opens a pop-up with a summary of the day, including the number of inbound and outbound interactions per channel, charts and the activity.
- Avatar: lets you create and customize your own avatar, or upload an image from your computer. It is not available on mobile devices.
- Preferences: opens a pop-up where you can configure the notification sounds and volume, the theme mode and color, the language and time zone, and the audio devices.
- API Token: lets you create, copy and delete API tokens. It only appears if you are a superuser or your profile has permissions on any resource.
- Keyboard shortcuts: opens a pop-up with the uContact keyboard shortcuts. It is not available on mobile devices.
- Change password: lets you change your password without logging out.
- Network test: redirects you to another page to run a network test and check your internet connection.
- Help: redirects you to the uContact documentation site.
- Start as unavailable: switch that lets you log in directly with the "Unavailable" status instead of "Available". It is useful if you need a few minutes to get ready before you start receiving interactions as soon as you log in to uContact.
- Logout: logs you out of uContact. If you have uContact open in other tabs, you will be logged out in those tabs too.