User menu and preferences
From the top of the Inbox you have access to your status, notifications, and all account customization options.
Navigation bar
The navigation bar is the top strip of the Inbox. From there you can see your connection status, change your user status, review notifications, and access the user menu with all your account options.
Connection status
Indicates whether your Inbox is operational. The possible states are:
- Connected: everything is working correctly and you can receive interactions.
- Phone not connected: there is a connection problem and you cannot use the Inbox.
- Already connected: your user is active in another tab or device. To connect here, click the "Connect Inbox" button at the bottom — the Inbox activates in this tab and disconnects in the others.
- Reconnecting: uContact is trying to reconnect. This is usually due to a brief internet drop or a version update in progress.
User status
From here you can change your status and indicate your availability to receive interactions. Some examples: Available, Lunch, Break, Busy, Unavailable.
Notifications
Shows the list of pending system notifications. You can receive notifications for reports ready to download, transfers, and more.
User menu
From your user icon you access all personal configuration options.
My Dashboard
Your personal dashboard with a daily summary of your activity, including statistics and charts.
- Interaction detail: number of interactions handled and started, organized by channel. For Phone, outbound interactions include both manually placed calls and those managed from an Outbound Hub.
- Timeline: a chronology of your actions for the day (logins, pauses, interaction starts). You can filter by event type or adjust the time range.
- Connected time: total time connected, split between busy time (handling interactions) and free time.
Avatar
You can create a custom avatar or upload a profile photo to identify yourself within uContact.
To create your avatar you can customize the head, facial hair, glasses, eyebrows, eyes, mouth, and clothing. Use the arrows on the right section to change each element and the color palettes to adjust tones. You can also generate a random avatar with the Random button.
Preferences
From this section you can customize the sounds, visual appearance, and language of the interface.
Sounds
Choose the sound you want to hear when receiving an interaction, a message, or a call. Click on each option to preview it and adjust the volume to your preference.
Receive notifications outside the system: if you enable this option, you will receive browser notifications about interactions and calls even when you are not on the uContact tab.
To receive notifications outside the system, you need to enable notification permissions in your browser settings.
Appearance
Customize the visual look of the Inbox by choosing the theme and accent color.
- Theme: light mode or dark mode.
- Color: Blue, Green, Orange, Pink, or Purple.
When you change the theme color, my colors change too! Try them all and pick your favorite.
Language
Select the interface language. You can change it at any time.
Available languages: Spanish, English, Portuguese, and Canadian French.
Keyboard shortcuts
From this option you can see all available shortcuts in uContact to work faster.
| Action | Shortcut |
|---|---|
| Portal | Alt + P |
| Inbox | Alt + I |
| Agenda | Alt + C |
| Submenu | Alt + M |
| New interaction form | Alt + Shift + N |
| Search | Alt + S |
| Notifications | Alt + N |
| Status | Alt + B |
| User menu | Alt + U |
| Answer call | Alt + A |
| End call | Alt + H |
Network test
Takes you to the Net2phone network diagnostics page, where you can check:
- Camera functionality.
- Microphone audio.
- Speaker sound.
- Internet connection quality.
If you have audio or sound issues while using uContact, use this tool to diagnose them before contacting support.
Help
From this option you access the official uContact documentation to consult guides and learn how to use the system.
Start as unavailable
If you enable this option, the next time you log in you will be set to Unavailable status and no interactions will be assigned to you. Other users will see you as disconnected, although the Supervisor will be able to see that you are connected from the campaign dashboard.
Change password
From this option you can change your password without logging out. Enter your current password and then the new one, which must meet the minimum security requirements configured by the Administrator.
Log out
Log out of uContact from here. After clicking, you will need to confirm the action.