Administrator

The Administrator Profile section of this documentation is designed to provide Contact Center administrators with the information they need to manage and maintain the uContact platform. This section includes detailed information on how to set up and manage users, campaigns, providers, and automations, as well as how to configure and maintain the platform's security settings.

By understanding and utilizing the tools and options available in the Administrator Profile, Contact Center administrators can ensure that their team has the resources they need to deliver exceptional customer service.

The Core Concepts and Tutorials section provide a comprehensive understanding of the uContact platform. This section includes detailed explanations of key concepts such as campaigns, users, profiles, providers, and automations, as well as step-by-step tutorials for specific actions such as creating campaigns, adding agents, creating users, and configuring providers.