Telephony activities
CDR activities
No cdr
This activity causes no record to be generated in the cdr_repo table when the call passes through the flow.
Fork cdr
Reset cdr
Guid
This activity generates a new guid.
WARNING
After you put a guid node, it´s necessary to put a set cdr activity to save the guid on the database.
Set cdr
This activity sets the guid into the cdr_repo table.
Telephony activities
AMD
Answer
Hangup
This activity is used to finish the call.
Set to busy
Channel redirect
Conference
Dial
This activity is used to do a call to a number using a siptrunk.
Originate
Progress
Queue
This activity is used to redirect a call to a queue.
Queue update
Read
This activity is used to set an audio with options, like an IVR, and save in a variable the option that was selected by the customer. Also, you can set aspects such as attempts, timeout, and max digits.
Ringing
Send DTMF
Set caller id
Sip add
Sip remove
Transfer
Virtual hold
Volume
Echo
Parked call
Park
Programming
Set
This activity is used to set a variable inside the flow.
Menu
Evaluate
This activity is used to evaluate the value of a variable and take different paths depending on the conditions.
TIP
You can add the number of conditions you want!
If time
This activity is used to evaluate the time of the call. For example, you can use this activity to play an audio if customers call after 6 pm or otherwise forward the call to a queue.
SQL query
Function
Goto
This activity is used to send the call to another flow
Wait
SMS queue
Stats
Command
AGI
DB query
Filter
Include
Json
XML
Language
This activity is used to set the language of the call. It´s important, because is going to be used to play the audios in this language.
While
Stop while
Shared
Go sub
This activity works just like goto activity, but the difference is that go sub activity goes to another flow and when the flow ends, it returns to the previous flow.
Return
Push
Pop
Stasis
Log
No operation
Web service
This activity is used execute a web service in the flow to obtain information.
Recording
Channel spy
Record
Stop record
Sounds
Playback
This activity is used to play audios in the flow.
WARNING
Remember to upload an audio with the correct format
Play tones
Stop play tones
Say
This activity is used to reproduce different things, for example digits, numbers, amounts of money and more!